No, you should not share your log in credentials.

If you would like to change your password you can do so by clicking on Preferences which is located in the User menu dropdown menu. Then you select “Change Password”. Enter your current password, then your new one and save changes.

You can access your Dashboard from the main menu top navigation bar, from the User Menu dropdown or by clicking on the "hambuger menu" on the top left of your screen.

To find all your Certificates go to User menu, click on "Profile" and look for "My certificates" in Miscellaneous section.

Yes. If you exit the player, you can enter again and continue watching the video from where you left off.

The NEXT button is disabled when you have not whatched the whole video of that section or when it requiers that you interact.

NGO training strives to deliver an online training experience that is efficient, smooth, and loads fast. If you notice it takes the course too long to load try the following: Check your actual internet speed. If this is not the issue clear all cache, restart your device or close other apps. If you are using your network for other task like downloading etc, try closing them. If the issue insists please contact our support team.

When you finish the video make sure you wait until you are instructed to exit the course.

You have 20 minutes time limit to complete the test.

You can exit the test and come back to it but the countdown will not stop even when you are logged out. 20 minutes later the test will be submited automatically.

You can take the test unlimited times.

Upon successful completion of each course, you will be issued a Certificate of Achievement.

Yes, you can contact our support team for technical support.

You do not need to install anything to view the modules.

• Operating System: Windows XP SP3, Windows Vista, Windows 7, Mac OS X 10.6 or higher
• Browser: Internet Explorer 8, Firefox 14, Google Chrome 20, Safari 5, Opera 9
  • Mozilla Firefox works best with Moodle. Other browsers may be used, but may not support all functionalities in Moodle, such as online quizzes and the HTML editor.
  • You may need to add an exception for your Moodle website to your browser’s pop-up blocker. It is also recommended to disable any pop-up blockers in third party toolbars that may be installed in your browser.
• Internet Connection: Dialup (load times may be lengthy), DSL, Cable
  • For the best user experience a DSL, cable or faster internet connection is recommended.
• Additional Requirements: Updated Versions of Adobe Reader & Adobe Flash Player

Yes, you can view the courses on your mobile or tablet.